I.      Position Summary

The Key Account Specialist is responsible for developing and managing strategic key accounts within the textile testing, and certification industry. This role partners closely with customers, laboratories, customer service teams, and internal stakeholders to strengthen customer relationships, identify new business opportunities, and drive sustainable revenue growth.

The ideal candidate possesses strong industry knowledge, established customer networks, a proactive and entrepreneurial mindset, and the ability to leverage digital and AI tools to enhance customer engagement, operational efficiency, and business performance.

II.      Key Responsibilities:

1. Develop, manage, and strengthen relationships with assigned key accounts, industry stakeholders, and decision-makers.
2. Understand customer needs, market trends, industry standards, and regulatory requirements to provide effective testing and certification solutions.
3. Act as the primary contact for key customers, ensuring excellent customer experience and service delivery.
4. Work closely with Customer Service, Laboratory, and Global Sales teams to coordinate projects, resolve customer concerns, and meet business objectives.
5. Support the implementation of customer programs, testing protocols, and operational processes to ensure consistent service quality.
6. Identify and drive new business opportunities within existing and potential accounts to increase revenue, profitability, and market share.
7. Generate innovative and practical solutions to address customer challenges and improve customer satisfaction.
8. Utilize digital and AI-enabled tools to improve productivity, customer engagement, market analysis, and business development activities.
9. Collect, analyze, and report market intelligence, competitor activities, and customer feedback to support strategic decision-making.
10. Prepare and deliver professional presentations, account reviews, business proposals, and commercial negotiations.
11. Take ownership of business targets and account development plans while contributing proactively to team success.
12. Support management on key account planning, business development initiatives, and other assigned projects.

III.      Qualification & Requirements:

1. Bachelor's degree or above.
2. Minimum 3 years of experience in textile testing, consumer products, sourcing, quality, compliance, inspection, certification, or related commercial roles.
3. Good understanding of textile testing, compliance requirements, and industry practices.
4. Strong communication, negotiation, and relationship management skills.
5. Proven ability to identify business opportunities and support revenue growth.
6. Fluent in Chinese and English.
7. Proficient in Microsoft Office; familiarity with AI-enabled productivity tools is a plus.