TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.
Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
POSITION SUMMARY:
The Operations Coordinator supports the Academy team in ensuring smooth and efficient delivery of training programs across the region. The role involves handling logistics, coordinating with trainers and clients, maintaining documentation, and ensuring high-quality execution of both public and in-house training. The ideal candidate should be organized, detail-oriented, and proactive, with strong coordination and communication skills.
YOUR TASKS:
- Training Operations & Coordination
- Coordinate all logistics related to training sessions, including venue arrangements, materials preparation, trainer scheduling, and travel bookings.
- Maintain training calendars, ensuring alignment with the sales and delivery teams.
- Prepare and organize all training documentation (attendance sheets, feedback forms, certificates, evaluation reports).
- Support trainers with materials and pre-training arrangements, ensuring all resources are ready ahead of delivery.
- Maintain updated training outlines, trainer profiles, and related course documents accessible for the sales and operations team.
- Customer & Trainer Support
- Act as the operational contact for clients and trainers before, during, and after training sessions.
- Coordinate communications regarding schedules, logistics, and requirements.
- Manage the issuance of certificates, trainer payments, and feedback reports on time.
- Provide excellent customer service, ensuring a professional and smooth training experience for all stakeholders.
- Documentation & System Management
- Maintain accurate training records and ensure all activities are updated in CRM or Learning Management Systems (LMS).
- Track training completions, attendance, trainer utilization, and performance indicators.
- Prepare monthly reports summarizing training operations, attendance, and satisfaction results.
- Support the creation and maintenance of operational forms, templates, and checklists.
- Supplier & Venue Management
- Liaise with vendors for venue booking, travel, catering, and other logistics.
- Ensure timely PR/PO processing and follow-up with finance for supplier payments.
- Build strong partnerships with hotels and service providers to secure quality and cost-effective arrangements.
- Quality & Compliance
- Ensure all training operations follow TÜV SÜD quality standards and procedures.
- Support internal process audits and continuous improvement initiatives.
- Maintain control of documentation and ensure consistency in operational practices.
YOUR QUALIFICATIONS
- Bachelor’s Degree in Business Administration, Event Management, Education, or related field.
- Minimum 2 years of experience in training management, travel coordination, event management, or a related field.
- Experience in coordinating logistics, trainers, and clients for corporate or professional training programs is preferred.
- Proficient in MS Office applications and learning management systems (LMS/CRM).
- Strong organizational and time management skills.
SKILLS & ATTRIBUTES:
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to multitask and manage priorities effectively.
- Customer service–oriented and solution-focused mindset.
- Proactive, dependable, and able to work under limited supervision.
- Team player with a positive attitude and commitment to excellence.
WHAT WE OFFER:
- Competitive compensation package.
- Paid vacation and leave benefits.
Additional Information
- Don’t meet every single requirement? No problem – if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.
We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.