At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.
Account Manager, Medical & Non-Medical Certification Services
About the Role
TÜV SÜD is seeking an Account Manager to support customers requiring testing, certification, and regulatory compliance services for medical and non-medical electrical and wireless products. This customer-facing role serves as a trusted advisor throughout the sales and project lifecycle, helping clients navigate certification requirements while coordinating internally to ensure successful project execution.
The ideal candidate brings experience in technical sales, account management, or TIC (Testing, Inspection, and Certification) services and enjoys building long-term customer relationships in a fast-paced, technical environment.
Key Responsibilities
- Manage customer accounts, quotations, proposals, and opportunities using CRM and project management systems.
- Respond promptly to customer inquiries via phone, email, virtual meetings, and web channels while providing exceptional customer service throughout the sales process.
- Recommend certification, testing, and compliance solutions based on customer product requirements and applicable regulations.
- Meet with customers virtually and onsite to understand technologies, regulatory requirements, testing needs, and project timelines.
- Develop and grow customer relationships through account management and cross-selling opportunities across TÜV SÜD's service portfolio.
- Partner with engineering, laboratory operations, and project management teams to ensure accurate project scoping and quotation development.
- Maintain accurate sales forecasts, pipelines, customer records, and opportunity tracking within CRM systems.
- Support project initiation activities and facilitate seamless transition from sales to laboratory execution.
- Communicate project status updates, schedules, and regulatory requirements to customers and internal stakeholders.
- Build and maintain knowledge of domestic and international regulatory, testing, and certification requirements applicable to customer industries.
Qualifications
Required Qualifications
- Bachelor's degree in Business, Engineering, Technical Sciences, or a related field, or equivalent combination of education and experience.
- Experience in account management, business development, technical sales, or customer relationship management.
- Knowledge of electrical and electronic product compliance requirements for consumer, industrial, wireless, medical device, or related products.
- Experience working with CRM systems and Microsoft Office applications.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to collaborate effectively within cross-functional teams in a customer-focused environment.
Preferred Qualifications
- Experience providing EMC, RF/Wireless, Product Safety, or TIC-related services.
- Familiarity with regulatory requirements and certifications such as FCC, FDA, EU MDR, ISED, or EU RED.
- Experience working with international customers and global regulatory environments.
- Knowledge of standards including IEC 60601, IEC/UL 62368, or other Product Safety, EMC, and Wireless compliance standards.
Why Join TÜV SÜD?
- Competitive compensation and comprehensive benefits package.
- Medical, dental, and vision insurance plans.
- 401(k) plan with company match.
- Paid parental leave program.
- Generous paid time off and company holidays.
- Professional development and career advancement opportunities.
- Exposure to global teams and international projects.
- Collaborative culture focused on safety, quality, innovation, and sustainability.
- Flexible hybrid work environment.
Compensation & Benefits
The anticipated annual base pay range for this full-time position is $85,000 - $115,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, geographic location, market conditions, and internal equity.
The compensation package may also include an annual incentive opportunity, subject to eligibility and applicable plan terms.
Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability coverage, employee assistance programs, and generous paid time off.
Equal Opportunity Employer
We welcome applications from individuals of all backgrounds, experiences, and perspectives and are committed to fostering an inclusive workplace where employees can thrive and grow professionally.
TÜV SÜD is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Equal Opportunity Employer - Disability and Veteran
TÜV SÜD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.