TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

Tasks:

• Analyze and resolve technical incidents related to both YAMBS (SAP-integrated invoice and bank statement processing) and PRINCE (cloud-based procurement and invoice approval platform)
• Ensure jobs run reliably on the servers, interpret logs, automate routine tasks, and maintain robust monitoring via Windows Task Scheduler, PowerShell, and standard tooling (SFTP, Windows Server, Event Logs).
• Read and interpret job logs to identify root causes (authentication, permissions, timeouts).
• Install/Reinstall/Update non SAP Import/Export Jobs
• Create/maintain Task Scheduler tasks (triggers, conditions)
• Track SFTP file transfers, verify presence of data/flag files (.imp, .dlv, .tro), and confirm end to end completion.
• Support business users in understanding and solving process-related issues (e.g. failed invoice workflows, blocked postings, data mismatches)
• Perform interface checks and follow up on errors between systems (e.g. SAP FI, OCR, PRINCE workflows)
• Collaborate with internal SAP teams, external providers (e.g. Ivalua), and the Operations Manager to ensure continuity
• Document recurring issues, known error patterns, and contribute to the team knowledge base
• Support testing and validation in the context of changes, releases or integration fixes
• Good understanding of procure-to-pay (P2P) and invoice-to-pay (I2P) processes
• Experience with SAP FI user navigation, basic error log interpretation, and posting mechanisms
• Familiarity with OCR-based workflows (e.g. scanned invoices, smart PDF handling)
• Ability to navigate both SAP GUI-based (YAMBS) and web/cloud-based (PRINCE) support environments
• Experience with ticket handling tools (e.g. Jira, ServiceNow, BMC Remedy)

Qualifications:

ERP & Financial Systems Knowledge:

• Experience working with enterprise financial applications (e.g. invoice processing, payment flows, account posting)
• Confident navigation in structured transactional systems (e.g. SAP or equivalent)
• Ability to analyze document flows, status tracking, and approval chains

Workflow & Document Processing:

• Understanding of invoice approval workflows, including OCR/document-based processes
• Experience with issue resolution in automated workflow environments (e.g. document validation, exception handling)

Integration & Interfaces:

• Ability to identify and trace technical issues across multiple systems/interfaces
• Familiarity with typical integration mechanisms (e.g. APIs, job schedulers, message queues, middleware)
• Windows Server administration (file system permissions, services, Event Viewer).
• Basic PowerShell skills (scripting, error handling, modules such as ScheduledTasks).
• Windows Task Scheduler expertise (triggers, conditions, history, exit codes).
• SFTP operations (keys/credentials, inbound/outbound flows, backup/cleanup patterns).
• Log analysis: regex, parsing techniques, correlation across systems.
• Job control concepts (status flags, failure handling).
• Basic understanding of SAP job monitoring basics (job names, spools, return codes)

Ticketing & Support Tools:

• Proficient in working with IT service management tools (e.g. Jira, ServiceNow, BMC Remedy)
• Skilled in documenting incidents, solutions, and known errors in a structured manner
• Strong service orientation and communication skills
• Structured and analytical problem-solving mindset
• Ability to deal with both technical and process-related issues
• High reliability and documentation discipline
• English B2 (working language)
• German B2 (depending on business user contact and ticket language)