Job Description
Customer Service Executive (Food Testing Services, 6-month contract)

TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

 

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

 

Key Responsibilities:

  • Provide end to end communication with customers in term of receiving & analyzing enquiries until report insue.
  • Coordinate with clients/courier service provider to receive samples on spot, coordinate with laboratory teams to ensure precise test methods are assigned to sample
  • Coordinate with sale team to handle client’s enquiries
  • Closely coordinate with laboratory team to ensure turnaround time (TAT) requirement is met as per customer’s expectation.
  • Receive test results from laboratory team and ensure accurate data entry into test report template
  • Ensure test reports are checked thoroughly for completeness
  • Send test report to client via both soft/hard copy forms if required.
  • Prepare Invoice document, send invoice and needed document to client on time. Control debt from client. Prepare payment document to subcontractor.
  • Other duties relevant to be requested by Leader/ Manager
  • Shift work may be required

Key Requirements:

  • Bachelor’s Degree in Chemical Engineering, Food Technology, Biotechnology or related majors
  • Fresh graduate or 1 year of experience in similar position
  • English communication with B level or equivalent
  • Strong result- and service-oriented mindset
  • A proactive team player with the ability to work independently in challenging projects and timeline

Benefits:

  • International, dynamic, and friendly work environment
  • Working hours: Monday to Friday, 8:30 AM – 5:30 PM
  • Full insurance coverage (social, health, unemployment) as per Vietnamese law
  • 24/7 accident insurance & annual health check
  • Free parking, team-building events, and company trips

 

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Work Area:  Manufacturing, Consumer Products & Food
Country/Region:  Viet Nam
Job Location:  Ho Chi Minh City
Working Model​:  Onsite
Employment Type:  Full time / temporary
Company:  TUV SUD Vietnam Co. Ltd.
Org Unit Code:  T7/50064268
Requisition ID:  7278
Duration in months (if limited contract):  6 months