职位描述
纺织品客服代表
I.         Position Summary 职位概述

The incumbent is responsible for all activities related to his/her projects.

任职者负责其项目相关的所有工作。

 

II.         Job Responsibilities 工作职责

1.       Act and perform according to the Quality Policy; (15%)

依据认证检测质量方针进行工作; (15%)

2.       Design test programmer for clients; (10%)

为客户设计测试方案; (10%)

3.       Keep a professional attitude towards customers and colleagues; (5%)

对客户及同事保持专业态度; (5%)

4.       Be main coordinator for clients, and organize all the project related team to solve the problems from clients; (10%)

作为客户主要协调人,组织所有项目相关团队解决客户提出的问题; (10%)

5.       Hand projects within lead time: Review projects and prepare quotation/checklist; (15%)

在交付周期内处理项目:审核项目并准备报价单 / 测试清单; (15%)

6.       Have a good knowledge for Buyer requirements and manuals & Key account management; (10%)

深入了解买家测试要求、相关手册及大客户管理; (10%)

7.       Ensure the settlement of payment; (10%)

确保测试费用及时结算; (10%)

8.       Handle internal and external complaint; (5%)

处理内外部投诉;(5%

9.       Perform other duties assigned by his/her Supervisor/Group Leader; (5%)

完成主管或组长分配的其他工作; (5%)

10.    Provide technical support to sales staff; (5%)

为销售人员提供技术支持; (5%)

11.    Explain non-compliance points to customers. (5%)

向客户解释不合规项。(5%

 

III.         Job Requirements 任职要求

1.       Bachelor degree or above, ; In the major of textile Engineering, Chemical or English is preferred;

本科及以上学历,  纺织工程、化学或英语相关专业优先。

2.       Good communication skill;

具备良好的沟通能力

 

3.       Good Office software skill, such as Excel, Word, PowerPoint;

熟练使用 Office 办公软件(如 ExcelWordPowerPoint

4.       Good command of reading and written English;

有良好的英文读写能力

5.       Diligence, self-motivation, self-improvement and strong teamwork spirit;

工作勤奋、有上进心、追求自我提升,具备较强的团队合作精神

6.       Can work independently and efficiently; can work under pressure;

能独立高效开展工作,可承受工作压力

7.       Good understanding and fulfillment to working related targets, standards, policies, procedures and instructions.

能充分理解并严格执行与工作相关的目标,标准,政策,程序和指示。

行业类别:  制造业、消费品
国家/地区:  中国
工作地点:  Dalian
工作模式:  驻地办公
雇佣类别:  全职 – 正式员工
公司:  TUV SUD Cert. + Test. BJ
组织机构代码:  GROU-1
需求 ID:  7193
持续时间(以月为单位):