Job Description
Executive - Customer Service (Leather & Footwear)

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Job Description:

  • Act as primary point of contact for customers, including feedback handling
  • Support onboarding of new customers and ensure accurate data management
  • Register, track, and manage samples efficiently using internal system
  • Coordinate subcontracting of samples and ensure proper registration
  • Maintain and manage Quality Management System (QMS) records
  • Monitor turnaround time (TAT) and report to Lab Managers
  • Follow up on report dispatch and invoicing activities

 

Job Requirements:

  • Bachelor's degree in Leather & Footwear Engineering or a relevant discipline
  • Good knowledge of leather items and related testing procedures
  • Strong communication and organizational skills
  • 0 to 1 years of relevant experience is preferred
  • Freshers are also encouraged to apply 

At TÜV SÜD, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD. Click here to find out more about Diversity at TÜV SÜD.

Work Area:  Others
Country/Region:  Bangladesh
Job Location:  Dhaka District
Working Model​:  Onsite
Employment Type:  Full time / regular
Company:  TUV SUD Bangladesh (Pvt.) Ltd.
Org Unit Code:  PSSO
Requisition ID:  8624
Duration in months (if limited contract):