TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

Job Summary:

We are seeking an IT Support Engineer for 2nd Level Network Support and End-User & Desktop Support.

YOUR TASKS

Desktop Support Role – Key Skills

1. End-User & Desktop Support

• Troubleshoot hardware and software issues (PCs, laptops, printers, scanners).
• Resolve internet connectivity and Outlook/email problems.
• Install, configure, and update operating systems and applications.
• Provide support for video conferencing tools and peripheral devices.
• Handle VIP user support and prioritize critical issues.

2. Client Security

• Manage Windows Defender ATP and endpoint protection.
• Apply workstation patching and security best practices.
• Basic antivirus and web filtering knowledge.

3. Server & Directory Basics

• Active Directory: User account management, password resets, group policies.
• Basic DNS/DHCP troubleshooting.
• Windows Server patching (basic level).

4. Backup & Storage

• Familiarity with NAS devices (Synology, WD) for file storage.
• Basic backup verification and restore processes.

5. Telephony & Email

• Avaya IP Telephony: User extension setup and troubleshooting.
• Microsoft Exchange: Mail flow troubleshooting, spam filtering basics.

6. Cloud & Collaboration

• Basic Azure AD user management.
• Support for Office 365 applications and OneDrive.

7. VPN & Cloud Security

• Basic VPN troubleshooting (IPsec/SSL client-side).
• Zscaler ZIA/ZPA: User onboarding and connectivity troubleshooting.

YOUR QUALIFICATIONS

• Bachelor's / Master's degree in Computer or relevant field
• 3+ years of experience in IT administration.

WHAT WE OFFER

Competitive compensation package.

Paid vacation and leave benefits.

Additional Information

• Don’t meet every single requirement? No problem – if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.