Job Purpose:
The Technical Quality Coordinator supports the implementation, maintenance and continual improvement of the Amusement Rides inspection quality system. The role focuses on inspection quality, inspector competency, technical documentation, QA/QC activities and compliance with approved procedures and applicable ISO/IEC 17020 accreditation requirements.
Main Responsibilities:
1. Inspector Competency and Qualification
Conduct on-site witnessing and competency evaluations of engineers during actual inspection activities.
Support the qualification, authorization and periodic re-evaluation of inspection personnel.
Monitor inspector competency status and identify competency or training gaps.
Maintain records of competency evaluations, witnessing, training and authorization.
Coordinate required follow-up evaluations and competency development activities
2. Inspection QA/QC
Review inspection reports, checklists and supporting technical records for completeness, accuracy, consistency and compliance with approved requirements.
Perform periodic QA/QC sampling of completed inspection reports and inspection files.Verify that inspection findings and supporting technical evidence are properly documented and traceable.
Identify recurring inspection or reporting issues and coordinate follow-up with the relevant inspection personnel.
Escalate significant technical quality or compliance concerns to the QMR and Regional Manager.
3. Procedures and Technical Documentation
Support the preparation, review and updating of inspection procedures, work instructions, checklists, forms and reporting templates.
Monitor implementation of approved inspection procedures and methodologies during field activities.Support standardization of inspection practices across the Amusement Rides inspection team.
Provide procedural and QA/QC guidance to inspection personnel as required.
4. Quality Management and Accreditation Support
Support the Amusement QMR in implementing and maintaining the management system and applicable ISO/IEC 17020 and accreditation requirements.
Support internal quality and technical audits and external or accreditation assessments.
Assist with investigation and follow-up of audit findings, nonconformities, root causes and corrective actions.
Ensure assigned inspection and quality records are properly maintained, controlled and traceable.
Support monitoring of quality objectives and inspection process performance.
5. Complaints and Continual Improvement
Support technical and quality investigations relating to inspection complaints or identified quality issues.
Identify recurring quality issues and opportunities for improvement.
Support corrective and preventive actions related to inspection activities.
Contribute to continual improvement and standardization of Amusement Rides inspection processes.
Qualifications and Experience
Education
Diploma or bachelor's degree in Mechanical, Electrical or Mechatronics Engineering, or another relevant technical discipline.
Experience
Approximately 3-5 years of relevant technical, inspection, QA/QC or engineering experience.Experience in amusement rides, machinery, lifting equipment, inspection bodies or another safety-critical technical sector is preferred.
Practical experience reviewing technical inspection documentation is an advantage.
Previous exposure to inspector competency assessment or field witnessing is preferred.
Technical Knowledge
Working knowledge of ISO/IEC 17020 and inspection-body quality requirements.Understanding of inspection processes, technical documentation and QA/QC principles.
Familiarity with EN 13814, ISO 17842, ASTM F24 standards or similar amusement ride requirements is an advantage.
Basic understanding of audits, nonconformities, root-cause analysis and corrective-action processes.
Key Competencies
Good technical judgment and attention to detail.Ability to identify inconsistencies and deficiencies in technical reports.
Good documentation and record-management skills.
Ability to work effectively with engineers and inspectors in office and field environments.
Clear written and verbal communication skills.
Ability to provide constructive technical feedback.
Organized and able to coordinate multiple QA/QC and competency activities.
Willingness to escalate significant technical or compliance concerns.
Authority and Scope
The Technical Quality Coordinator performs QA/QC reviews, witnessing, competency evaluations and procedural monitoring within the established quality and technical framework. The position does not replace the QMR or Technical Manager and does not hold overall accountability for the ISO/IEC 17020 management system. Final decisions regarding inspector authorization, significant quality matters, major nonconformities and changes to the management system remain with the designated responsible management.
General Requirements
Ability and willingness to travel to inspection sites within the assigned region when required.Commitment to impartiality, confidentiality, safety and professional conduct.
Ability to work in accordance with company procedures, accreditation requirements and applicable legal and technical requirements.