At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group. 

Position Summary:

As a Sales Executive, work as part of a dynamic sales team in partnership with Technical Trainers and Business Development Team to react to customer requirements and offer training solutions covering a whole portfolio of technical services.

Key Responsibilities and Duties:

• Inbound Enquiries Management - Key account focused Inbound Enquiries Management
  • Managing the marketing enquiries from Academy inbox
  • Taking calls
  • Generating quotes
  • Maintaining CRM data accuracy
  • Enquiry follow up and management

• Client Database Management - Client Database Utilisation. Interrogating client details and contacting clients.
  • Utilising CRM (SPECTRE)
  • Utilising CRM (Administrate)
  • Utilising CRM (Octoplus)
  • Utilising trade body databases
  • Utilising public course attendee data
  • Utilising social media (LinkedIn)
  • Cold Calling

• Client management
  • Client management. performing client visits.
  • Performing the activities as designated on the academy client database
  • Attending conferences
  • Attending marketing events
  • Collaborating with other sales representative, with focus towards specified sales individuals

• Objective orientated working - Objective orientated working. Delivery and accountable to set objectives; with key account focused objectives
  • Timescales for management of new enquiries
  • Timescales enquiries follow up stage 1
  • Timescales enquiries follow up stage 2
  • Timescale for quotation delivery
  • Timescale for chasing purchase order

• Records management - Records management. Performing set objectives
  • Records management. Performing set objectives
  • Maintaining records

• Client feedback management
  • Client feedback management. Periodic reviews of feedback and implementation of associated improvements
  • Upselling based on feedback
  • Communicating feedback to relevant stakeholders
  • Managing and monitoring feedback KPI's

Soft Skills

• Able to openly communicate with all relevant parties
• Perform the set objectives and tasks
• Monitoring performance to budgets
• Performing profitability calculations, analysing when expected profitability targets have not been met

Essential Criteria

• Strong written and verbal communication skills
• Ability to set instructions for team & set deadlines
• Presenting internally & externally to Auditors, senior internal audiences
• Lead Digital platform use
• co-ordinate workshops/others to write & critique instructions, procedures & standards
• Adhere to quality best practice and Quality performance indicators
• Manage escalated records

Desireable Criteria

• Knowledge of training course delivery and management application
• Adaptable to business needs

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.