Your Tasks

1. Quality Assurance & Spot Checks – Plan and conduct spot checks for assigned schemes. Follow up on findings until closure with documented evidence.  (25%)
   策划并执行负责项目的季度抽查。跟踪发现直至关闭，并保留书面证据。
2. Process Manual & Documentation – Keep process manuals, technical guidance, and checklists etc. up‑to‑date. Ensure logical consistency between documents. (20%)
   保持流程手册、技术指南和检查清单等的更新。确保文件之间的逻辑一致性。
3. Auditor & Reviewer Qualification – Manage end‑to‑end qualification process (onboarding, renewal, offboarding) strictly following SOP. Ensure data accuracy in all systems. Flag any deviation or risk in a timely manner.  (15%)
   严格遵循SOP管理审核员和报告审核员的资格全流程（入职、续期、离职）。确保所有系统中的数据准确。及时标记任何偏差或风险。
4. KPI Monitoring & Analysis – Collect, analyze and report local office KPIs correctly, monitor the local offices’ audit performance, and ensure actionable improvement plans are implemented by local offices. (10%)
   准确收集、分析并报告各执行办公室的KPI。监督各执行办公室的绩效，并确保各执行办公室实施可执行的改进计划。
5. Accreditation Support & Risks Management – Support internal/external audits and spot checks. Apply PDCA thinking to manage risks and conduct root causes analysis, ensure timely and effectively closure of all findings and drive systemic improvements. (10%)
   支持内外部审核及抽查。运用PDCA思维管理风险及根因分析，确保所有发现项按时及有效关闭，并推动系统性改进。
6. Stakeholder Communication – Respond to inquiries from local offices and scheme owners within agreed service levels. Proactively escalate issues with proposed solutions. (10%)
   在约定服务水平内回复各执行办公室及项目方的咨询。主动升级问题并附上建议方案。
7. Other duties – Perform additional tasks assigned by manager to support team and organizational goals. (10%)
   完成经理安排的其它工作以达成团队及组织的目标。

 Your Qualifications

1. University degree or above, preferably in a related field.
   大学及以上学历，相关专业优先。
2. Minimum 5 years of work experience, preferably in social compliance auditing, CSR audit management, or a related field, proven track record of handling quality assurance activities, e.g., ISO quality management system and internal audit.
   至少5年工作经验，有社会责任审核、CSR审核管理或相关领域经验优先；有质量保证活动的成功案例优先，如ISO质量管理与内审。
3. Strong knowledge of major social compliance schemes and their requirements.
   熟悉主要社会责任审核项目及其要求。
4. Strong interpersonal and communication skills (both written and verbal) in English and Mandarin; ability to interact effectively with diverse stakeholders.
   良好的人际交往与沟通能力（书面及口头），中英文流利；能与不同背景的利益相关者有效互动。
5. Detail-oriented, self-motivated, proactive communication, good learning capacity and able to work independently as well as collaboratively in a team.
   注重细节、自我激励、主动沟通、学习能力强、能独立工作并善于团队协作。
6. Proficient in MS Office applications (Excel, PowerPoint, Word), preferably in experience of audit management systems / online platforms.
   熟练MS Office办公软件（Excel、PowerPoint、Word），有审核管理系统或在线平台使用经验优先。