TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

Key Responsibilities:

• Take over the sales package (quote/contract signed, contract review) from salesperson
• Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer’s needs
• Manage and arrange the schedule for inspector/ technician implementation
• Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing
• Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result
• Prepare test/ inspection reports to customers and manager as well as perform other related administration work
• Interface with customer job status and handle enquiries
• Maintain and upkeep laboratory/ inspector records and documentations
• Follow the samples status from subcontract, invoicing & payment to subcontract
• Follow LMS program
• Do invoice request and send to Account Dept to issue invoice
• Handle the payment status of the customers
• Report all activities to Manager
• Other duties relevant to this level assigned by manager
• Shift work may be required

Key Requirements:

• Bachelor’s degree in chemistry, food technology or a related field
• Familiarity with laboratory testing procedures; knowledge of ISO/IEC 17025 standards is an advantage
• English communication with B level or equivalent
• Strong computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint), with experience in back-office operations
• Result and service-orientated individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projects and timelines
• Be able to start working immediately

Benefits:

• Work in a dynamic, friendly, and international environment
• Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law
• Additional insurance benefits, including 24/7 accident insurance, and an annual health check
• Free parking
• Regular staff engagement activities such as team-building events and company trips

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.