Job Description
Customer Service Executive - Hardline Testing Services

TÜV SÜD Group – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD Group is a leading global provider of technical services with more than 30,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD Group offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

Key Responsibilities:

  • Review incoming job requests to ensure completeness of test scope, applicable standards, sample information, customer requirements, and turnaround time (TAT).
  • Assign testing activities to qualified laboratory personnel based on technical competency and workload.
  • Monitor testing progress to ensure on-time completion and proactively resolve scheduling or technical issues.
  • Coordinate with laboratory staff to clarify technical requirements and with Customer Service to align job priorities and customer expectations.
  • Perform detailed technical reviews of test reports before release, verifying:
    • Compliance with applicable test methods and standards
    • Accuracy of results, calculations, and data interpretation
    • Correct units, rounding, formatting, and report consistency
    • Alignment between raw data and reported results
    • Completeness of photographs, figures, and supporting attachments
  • Ensure full traceability from sample receipt through raw data to the final issued report.
  • Verify compliance with internal quality procedures, report templates, and customer-specific requirements before report approval and release.

Key requirements:

  • Bachelor's degree in Engineering, Chemistry, or a related technical field.
  • Minimum 1 year of relevant laboratory or testing experience.
  • Knowledge of testing standards (ISO, EN, ASTM, etc.); ISO/IEC 17025 is an advantage.
  • Good English communication skills, especially in reading technical documents and writing reports.
  • Proficient in Microsoft Office; experience with SAP, LIMS, or ILAS is a plus.
  • Detail-oriented, analytical, proactive, and able to work independently as well as in a team.

Benefits:

  • Working hours: Monday - Friday, 8:30 AM - 5:30 PM
  • 15 days of annual leave, 15 days of paid sick leave, plus Christmas leave
  • 13th-month salary and performance-based bonus aligned with individual and business results
  • Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law
  • Comprehensive insurance benefits package, including: 24/7 Accident insurance and Health care insurance
  • Annual health check
  • Free parking
  • Regular staff engagement activities, including team-building events and company trips
  • Participate in the company’s training programs, LinkedIn Learning license holder with fees supported by company according to policy

 

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Work Area:  Manufacturing, Consumer Products & Food
Country/Region:  Viet Nam
Job Location:  Ho Chi Minh City
Working Model​:  Onsite
Employment Type:  Full time / regular
Company:  TUV SUD Vietnam Co. Ltd.
Org Unit Code:  HDL
Requisition ID:  6355
Duration in months (if limited contract):