At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group. 

Position: Invoice & Collection Officer

Department: Industry & Infrastructure

Reports To: Sales Head 

JOB SUMMARY

The Invoice & Collection Officer is responsible for ensuring timely issuance of customer invoices, monitoring accounts receivable, and executing collection activities to support healthy cash flow within the Industry & Infrastructure (I&I) business. This role works closely with Sales, Project Managers, Operations, Finance, and customers to ensure invoices are accurate, submitted on time, and collected according to agreed payment terms.

Key Responsibilities

Invoice Administration

• Prepare customer invoices based on completed jobs, service reports, and contractual requirements.
• Verify completeness and accuracy of supporting documents before invoice submission.
• Submit invoices through customer portals (e.g., SAP Ariba, iVendor, Vendor Management Systems) or other customer-required channels.
• Monitor invoice submission status and resolve rejected or pending invoices.
• Maintain complete invoice records and supporting documentation.

Accounts Receivable & Collection

• Monitor outstanding Accounts Receivable (AR) and aging reports.
• Conduct regular follow-up with customers via email, phone, or meetings regarding overdue invoices.
• Coordinate with Sales, Project Managers, and Finance to resolve payment issues.
• Escalate long outstanding invoices and collection risks to management.
• Maintain collection logs and follow-up action plans.

Reporting & Monitoring

• Prepare weekly and monthly reports, including:
  • Invoice Submission Status
  • AR Aging Report
  • Collection Progress
  • Collection Forecast
  • DSO (Days Sales Outstanding)
  • Collection Achievement vs. Target
• Highlight collection risks and recommend corrective actions.

Cross-Functional Coordination

• Work closely with Operations and Project Managers to obtain completion documents required for invoicing.
• Coordinate with Finance on payment reconciliation and customer remittances.
• Support Sales in resolving customer invoicing and payment issues.
• Communicate professionally with customers regarding billing and payment matters.

Process Improvement

• Identify bottlenecks in invoicing and collection processes.
• Recommend improvements to reduce invoice rejection and payment delays.
• Ensure invoice and collection records are maintained accurately and in compliance with company procedures. 

QUALIFICATION

• Education Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field.
• Minimum 2 years of experience in: Accounts Receivable, Billing / Invoicing, Collection, Finance Administration, Project Administration
• Experience in Testing, Inspection & Certification (TIC), industrial services, manufacturing, engineering, EPC, or project-based businesses is highly preferred.

Technical Skills

• Proficient in Microsoft Excel and Microsoft Office.
• Experience using SAP.
• Familiar with customer invoicing portals such as SAP Ariba, iVendor, Oracle Supplier Portal, etc.
• Good understanding of Accounts Receivable processes and aging analysis.
• Strong document management and reporting skills.

Soft Skills

• Strong attention to detail.
• Good communication and interpersonal skills.
• Assertive yet professional in collection follow-ups.
• Well-organized and able to manage multiple priorities.
• High sense of ownership and accountability.
• Analytical and problem-solving mindset.
• Able to work under pressure and meet deadlines.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.