I.      Position Summary

The incumbent is responsible for ensuring the quality of the services provided to key customers, referred to as “Key Accounts”. He/she has to ensure that all clients’ specific requirements are properly implemented and fulfilled. He/she also tracks projects and ensures that projects from his accounts are handled timely and properly. He/she is responsible  in overseeing and growing the accounts, ensuring that business targets are met and maintaining good relationship with customers. The main area is Electrical & Electronic products and hardlines products, for the European Retail market, with focus on France and Germany.

II.      Job Responsibilities (starting from verbs, with % of time spent on specific tasks)

1. 1. Manage and strategically develop relationships with Key Accounts by providing responsive and effective service, identifying growth opportunities within existing accounts. (35%)
   2. Drive sales growth and vendor outreach process to achieve and exceed sales targets through planning, cross-sales execution, and proactive account expansion strategies for assigned Key Accounts. (35%)

1. 3. Act as interface and first contact to local or global sourcing/ QA- office of retailers/ importers and Global Sales Team(s)when needed. (5%)

1. 4. Ensure and monitor compliance of TÜV SÜD offices/labs with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc…), develop tailor made QA- processes for KA- clients, that support account growth (5%)

1. 5. Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts, maintaining high service standards to foster account expansion (5%)

1. 6. Support in implementing all client-specific test requirements and procedures in close cooperation with lab and Key Accounts. (5%)

1. 7. Provide training for the concerned TÜV SÜD offices/labs on the standard operating procedures applicable to each Key Account. (5%)

1. 8. Control data upload for some Key Accounts that are using database IT systems and Analyze and use available data insights to identify growth potential. (3%)

1. 9. Cooperate with engineers to develop test programs with laboratory when customers need new test development. (2%)

III.      Job Requirements (knowledge, experience, skills, abilities, etc.)

1. 1. Suitable Bachelor Degree or comparable background in related industries.
      
   2. Minimum 3 years related working experience.
      
   3. Strong working knowledge in terms of quality and applicable test standards/ regulations or product development or product sourcing.
   4. Able to interpret technical information and transmit to the global subsidiaries
   5. Strong sales skills and experience with client management and growing key accounts.
   6. Proficiency in Microsoft applications/ CRM experience would be helpful.
   7. Good communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism
   8. Pro-active and customer-oriented; able to handle various tasks and projects simultaneously.
      
   9. Excellent English communication skills, both written and spoken , native in an industry-relevant European language (e.g. French, German, Spanish etc.). Additional language skills are a strong plus