Job Description
MS Dynamics CRM Functional Analyst 1

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Your Tasks:

We are seeking a motivated and results-driven Sales Executive to join our dynamic sales team. The ideal candidate will be responsible for generating new business opportunities, maintaining client relationships, and achieving sales targets.

To lead and facilitate Agile delivery processes within the global CRM rollout, ensuring smooth execution of user stories, sprint planning, and backlog management across cross-functional teams. This role complements the overall project management effort by focusing on the day-to-day delivery rhythm and ensuring structured collaboration within and across technical and business teams.

  • Backlog Ownership & Sprint Management
  • Coordinate and maintain the CRM delivery backlog with clear priorities, story statuses, and ownership.
  • Ensure user stories are properly defined, estimated, and ready for development.
  • Drive sprint planning, daily stand-ups, retrospectives, and backlog grooming activities.
  • Act as the central contact point for all story-related queries, proactively following up on blockers and dependencies.
  • Ensure team members are aligned on their responsibilities within each sprint.
  • Facilitate effective communication between CRM business leads, IT developers, product owners, and rollout markets.
  • Chair sprint-related meetings and ensure they are purposeful, time-boxed, and outcome-oriented.
  • Enforce clarity on next steps, owners, and timelines during key Agile touchpoints.
  • Manage the delivery tooling landscape (e.g., Azure DevOps), ensuring clean boards, proper use of tags, priorities, and templates.
  • Create visibility dashboards to track story progress, team workload, sprint health, and release readiness.
  • Promote Agile delivery discipline and best practices within the team.
  • Capture lessons learned and feedback to improve the delivery process continuously.
  • Evaluate new features, updates, and releases within Microsoft Dynamics 365 Sales, assess their relevance, and proactively plan for their adoption where beneficial.

Your Qualifications:

  • Bachelor’s degree in Business Administration, Project Management, Information Systems, or a related field.
  • 3-5 years of experience in large-scale CRM implementation projects
  • Familiarity with CRM systems - Microsoft Dynamics 365 Sales.
  • Excellent coordination, facilitation, and communication skills.
  • Hands-on experience with tools like Azure DevOps
  • Ability to balance structure with flexibility in a fast-evolving rollout environment.

 

At TÜV SÜD, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD. Click here to find out more about Diversity at TÜV SÜD.

Work Area:  Corporate Functions & Business Support
Country/Region:  India
Job Location:  Bangalore
Working Model​:  Hybrid
Employment Type:  Full time / regular
Company:  TUV SUD South Asia Ltd.
Org Unit Code: 
Requisition ID:  2240
Duration in months (if limited contract):