At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group. 

Your Tasks:

Managing operations:

• Promote a company culture within the team and support business functions.
• Develop, implement, review and improve operational policies and procedures and ensure operational activities are carried out effectively and efficiently.
• Ensure compliance with company policies, customer and legal requirements, strive to improve customer experience and satisfaction by delivering quality service.
• Monitor operational performance through tracking of key performance indicators.
• Generate monthly MIS performance reports to be submitted to management. 
• Train the team and relevant interested parties on changes / updates on operational procedures and policies

Operation Execution Support:

• Quotation preparation & register events and participants on TMS portal.
• Sending exam links to participants & prepare e-certificates for all training.
• Co-coordinating with central team and other relevant interested parties for operational issues resolution.

Your Qualifications:

• Education: Graduation in any field.
• Experience: Minimum 5 years of experience in managing operations and delivering quality service from Certification & Training body industry.
• Skills: Excellent planner, excellent communication, excellent interpersonal relationship management, excellent analytical, critical thinking and problem-solving skills.
• Abilities: Should be adaptable, manage, motivate and lead a team and multi-task.
• Knowledge: Well versed with MS Office (MS Excel, MS PowerPoint, MS Word and quality related standards and best practices.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.