OVERALL RESPONSIBILITIES: 

The Technical Resource Assistant is instrumental in supporting the Technical Resource Manager's responsibilities within the Business Assurance Division in the Americas. They assist in recruitment, onboarding, and qualification processes for auditors and trainers. Additionally, they collaborate closely with HR Departments and aid in evaluating technical experts. Acting as a liaison, they facilitate communication with global counterparts, share insights, and assist in communicating operational changes. Overall, the Technical Resource Assistant contributes significantly to efficient technical resource management and operational effectiveness 

ESSENTIAL FUNCTIONS: 

• Assist in establishing, implementing, and monitoring internal processes for recruiting Auditors and Trainers.
• Collaborate with Technical Resource Manager to identify resource requirements and participate in the search, interview, and selection process for Trainers and Auditors.
• Support the Technical Resource Manager in executing, and managing contracts with Auditors and Trainers, including contract terminations when necessary.
• Help in the onboarding process for new Auditors and Trainers, ensuring smooth integration into the organization.
• Assist in coordinating and evaluating the monitoring activities for Auditors as required.
• Contribute to performance evaluations of Auditors and Trainers in collaboration with Operations, utilizing customer satisfaction surveys and addressing any complaints.

ADDITIONAL RESPONSIBILITIES: 

Support the TÜV SÜD America vision and mission statement. Adhere to all TÜV SÜD America policies and procedures as outlined in the various Corporate Policies and the Employee Handbook.  All employees are responsible for general cooperation and support of all TÜV locations.  All employees are expected to work in a manner that supports a safe and healthy work environment for themselves and others.  This includes following established rules, policies and practices of environmental, health and safety in the workplace. 

DISCLAIMER: 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be interpreted as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

TÜV SÜD America is an equal opportunity employer.   

JOB QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Demonstrated ability to work independently and in a team environment. 
• Demonstrated leadership experience helping remote and multicultural teams to achieve targets. 
• Excellent oral and written communication skills. 
• Self-starter with a positive outlook and motivated attitude. 
• General knowledge of the life-cycle recruitment process: hiring needs, job analysis, sourcing, screening, interviewing, and onboarding. 
• Had some exposure to the interview experience.
• Demonstrated experience recruiting in general. 
• Experience in assisting, developing and implementing performance management systems. 

EDUCATION: 

• Bachelor’s degree in Psychology, Human Resources, Business Administration or related fields. 

EXPERIENCE: 

• 2+ as an assistant to HR in general.
• 2+ years of progressive experience in HR roles, with a general understanding of HR best practices, preferable in the TIC industry. 
• 2+ years of experience in recruiting.
• Track record of developing and executing successful recruitment strategies. 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required. 

MATERIAL AND EQUIPMENT DIRECTLY USED: 

• General office equipment; telephone, personal computer, printer, copier, scanner and FAX machine 

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally required to, walk, stoop, kneel, crouch, or crawl, reach with hands and arms; always requires employee to sit, talk or hear, and use hands to finger, handle or feel.  Position requires close vision. 
• Ability and willingness to communicate frequently if required by telephone, fax and email and other communication tools to ensure that the organization’s business is completed effectively and in a timely manner. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level is moderate. 

Domestic, and some international, travel may be required.