I. Position Summary
The Operations Coordinator is responsible for supporting day-to-day operational activities related to management system audits and certification services. The incumbent will coordinate audit schedules, auditors, clients, and documentation to ensure effective service delivery in compliance with TÜV SÜD procedures, accreditation requirements, and applicable standards.
II. Responsibility and Authority
1. Coordinate and support operational activities related to management system audits, certification, surveillance, and re-certification programs.
2. Plan and coordinate audit schedules in liaison with auditors, clients, and internal teams to ensure timely execution.
3. Prepare, review, and maintain audit-related documentation, records, and reports in accordance with TÜV SÜD procedures and accreditation requirements.
4. Coordinate auditor assignments, travel arrangements, and logistical requirements as needed.
5. Monitor audit progress, certification status, and pending actions, and escalate issues or delays to management.
6. Support communication with clients regarding audit schedules, documentation requirements, and certification processes.
7. Ensure accurate data entry and maintenance in relevant systems related to audits, certificates, and client records.
8. Assist in invoicing coordination, certification documentation, and issuance of certificates as required.
9. Support continuous improvement initiatives and perform additional operational tasks as assigned by management.
III. Education and Experience
1. Bachelor’s degree or Diploma Engineering, or a related field.
2. Minimum of 2–4 years of experience in operations coordination, certification support, or audit-related roles.
3. Experience in management systems certification, auditing environments, or conformity assessment bodies is preferred.
4. Strong organizational and coordination skills with high attention to detail.
5. Good communication skills in English.
6. Proficiency in MS Office applications.
7. Ability to work in a structured, compliance-driven, and deadline-oriented environment.