I.     Position Summary

This position is responsible for customer service activities within Hardgoods Department, with the objective of good coordination and project management.

II.     Job Responsibilities

1. Keep good relationship with KA account / local clients and support KA/ sales to expand the business opportunities. 10%
2. Coordinate with other departments / groups to assure the project finished within turnaround time. 15%
3. Maintain the customer and project database to ensure the record clear and correct; 15%
4. Follow up projects and communicate with customer if any issue during the testing in order to enhance customer service satisfaction; 15%
5. Coordinate projects among sales/ KA, lab and customers during the whole process to ensure the project process smooth; 20%
6. Provide timely feedback to supervisor or other related people about customer’s request or enquired; 10%
7. Behavior a professional image to the customers consistently to enhance the customer’s trust; 5%
8. Highlight major Customer Service issues in a timely manner to supervisor and resolve the issues promptly; 5%
9. Perform other duties assigned by supervisor. 5%

III.     Job Requirements

1. Bachelor degree or above;
2. At least 2~3 years customer service experience, experience in testing / certification industry is preferred;
3. Diligence, self-motivation, self-improvement and strong teamwork spirit;
4. Good communication and coordination skill;
5. Physical condition allows normal working and can work independently and efficiently;
6. Good computer skill, such as MS office;
7. Good command of written and reading English.