At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group. 

I.    Position Summary
The Academy Operations Specialist supports the planning, coordination, and execution of Academy training activities in Japan. The role is responsible for ensuring smooth operational delivery of public and in-house trainings, maintaining training-related systems and digital channels, and supporting business development initiatives in collaboration with the Academy Manager and internal stakeholders.

II.    Responsibility and Authority
- Support the development and maintenance of the annual training calendar in collaboration with the Academy Manager, North Asia Academy team, and internal stakeholders.
- Coordinate and execute open trainings, in-house trainings, webinars, and seminars, including participant registration, logistics, communication, and post-training activities.
- Support promotional activities, participant acquisition, and customer communication for training programs.
- Assist in the development of new training offerings and coordination with external partners, internal specialist and trainers.
- Maintain and update Academy digital channels, including website content, email marketing materials, e-learning platforms, and examination systems.
- Work with Marketing and internal/external stakeholders to support SEO, digital marketing, and lead generation activities.
- Support customer relationship management activities (Microsoft Dynamics ) for inhouse training by identifying training opportunities and responding to customer training inquiries.
- Monitor and maintain operational KPIs, including participant numbers, cancellation rates, customer satisfaction, and training profitability indicators.
- Prepare regular reports and business performance data for management review.
- Contribute to continuous improvement initiatives to enhance operational efficiency and streamline administrative processes.
- Ensure training records, customer information, and operational documentation are maintained accurately and in accordance with company requirements.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.