TÜV SÜD Group – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.
Established more than 150 years ago in Germany, TÜV SÜD Group is a leading global provider of technical services with more than 30,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD Group offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
Key Responsibilities
Regional Operations Management
- Lead and oversee Management Ssystems Assurance (MSA) service operations across ASEAN, ensuring efficiency, and consistent high-quality service delivery across countries and sectors
- Establish and standardize operational processes and ways of working across ASEAN, driving continuous improvement, digitalisation and automation
- Oversee operational performance of new and existing MSA service portfolio, including operational KPIs, service levels, risks and capacity
- Provide regular reporting on key performance indicators and support ASEAN MSA profitability objectives through effective resource and cost management
- Act as the regional operational interface between Sales, Operations, Client Services, technical/certification functions and country teams, ensuring clear ownership and effective end-to-end management of the client certification lifecycle
Client Services & Portfolio Management
- Drive and manage client retention and portfolio continuity through proactive management of MSA clients and service delivery
- Lead operational client escalations and strengthen client engagement to support retention and satisfaction
Audit Planning & Resource Management
- Optimise audit planning, auditor utilisation and resource allocation across ASEAN, sectors and technical competencies for cost management and efficiencies
- Develop resource and capacity plans to support business growth, recruitment and auditor capability development
People Management
- Lead, coach and develop Operations and Client Services teams across ASEAN, establishing clear accountability, KPIs and performance expectations
- Strengthen operational leadership, succession planning and technical capabilities through targeted development and cross-country collaboration
- Build a high-performance culture focused on accountability, client service, operational discipline and continuous improvement
Quality and Compliance
- Ensure operational activities comply with applicable certification, accreditation, quality and company requirements, while safeguarding certification integrity and impartiality
- Support audits, accreditation assessments and corrective actions relating to operational processes
Key Requirement
- Bachelor’s Degree in Business, Engineering or relevant fields
- Proven experience in managing certification/audit operations, preferably across multiple countries or markets
- At least 5 years of experience in a team management role
- Strong understanding of Management Systems certification processes, applicable standards, accreditation requirements and audit practices
- Prior experience in ISO/IEC 17021 would be an added advantage
- Strong leadership, coaching, communication, and stakeholder management skills
- Strong analytical and problem-solving skills, with the ability to use data to drive operational decisions
- Excellent project management and process improvement capabilities
- Strategic and commercial mindset, with the ability to translate business priorities into operational actions
- A leader and a team player who enjoys working in a dynamic, complex and multicultural business environment
We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.