TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

The I&I Quality Management Representative is responsible for supporting the legal entity Quality, Health, Environment and Safety management systems in the establishment, implementation and maintenance & improvement of the Integrated Management System (IMS) of TÜV SÜD offices in his/her capacity and ensure that corporate directives for IMS initiatives are complied with and effectively managed.

Key Responsibilities

• Work with ASEAN Quality Management Representative to support establishment, implementation and maintenance of the IMS and other quality programs
• Provide updated information as requested quality, laboratory, environment, and safety reports on the performance of the IMS, on its effectiveness, adequacy, and suitability
• Assist the Department’s Deputy QMR with supervision and further development of IMS to enhance efficiency and effectiveness in compliance to documented procedures and guidelines
• Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes, and procedures to aid and improve operational performances
• Implement all relevant procedures described in the Management Systems (ISO9001, ISO/IEC17025, ISO/IEC17020, ISO/IEC17065, ISO45001, ISO/IEC27001, ISO14001 & related national/international standards) and ensure compliance
• Ensure the IMS and documented procedures and instructions are updated, revised, and modified to meet the needs of internal audit system and external certification bodies
• Ensure that all necessary systems and procedures are in place to satisfy all internal customers and external customers’ requirements and include internal and external audits
• Monitor audit findings and ensure all Corrective and Preventive Actions (CAPAs) are addressed in timely manner with no overdue status
• Monitor company certification, accreditation certificates and endorsed contracts with customers status
• Provide training in all aspects of the Quality, Health, Environment and Safety management systems and application of procedures and instructions
• Investigate and record customer complaints regarding services performance, specifications and reliability of testing, inspection, and certification outcome
• Compile quality management reports, manage non-conformity and recommend continuous improvement activities
• Support investigation and to address for any noncompliance to compliance regulations and company’s policies issues in working closely with Local Compliance Officer
• Assists ASEAN QMR in processing system-related complaints/customer feedback, and in monitoring and driving appropriate corrective and preventive actions to improve the Quality, Health, Environment and Safety
• Contribute to new business initiatives and projects and review and communicate the impact on Quality activities
• Keep senior management abreast of significant developments identified during quality control and quality management activities

Key Requirement

• Bachelor’s degree, with at least 3 years' relevant working experience Quality Assurance management experience
• Possess working knowledge on ISO/IEC 17020, ISO/IEC 17021, ISO/IEC 17024, ISO/IEC 17025 & ISO/IEC 17065, ISO Standards, SAC-SINGLAS requirements, etc.
• Proficiency in Microsoft Office applications especially power point, excel and words
• Knowledge in SAP system is an advantage
• A proactive team player with the ability to work independently within challenging timelines
• Meticulous, efficient, and resourceful with a "can-do" attitude
• Strong communication skills with the ability to influence stakeholders
• Analysis, critical-thinking and problem-solving skills to review management systems, find lapses and pose solutions to those gaps
• Familiar with Occupational Health & Safety (OH&S), Business Continuity Management (BCM), Compliance Management, Personal Data Protection (PDP), or Quality standards & processes, to follow corporate and local regulations is an advantage

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.