I.      Position Summary

This position is responsible for project management/coordination and customer service, and desktop support to frontline.

II.      Job Responsibilities (starting from verbs, with % of time spent on specific tasks)

Project handling (Weight 60%)

1. Customer’s order entry, management and delivery;
2. Follow up projects as subsequent process from sales team;
3. Handling cold call to get orders in if no big sales effort needed;
4. Make some necessary visits to client to build concrete relationship;
5. Communicate with customers directly about project handling;
6. Coordinate projects among sales, lab, certification body and customers during the whole process, solve the problem once occurred;
7. Coordinate with functional department like QA, Financial department to process the project;
8. Coordinate with subcontractor and project engineer to handle the daily operation except the technical aspects;
9. Customer feedback collection and briefing; Customer complain handling;
10. Maintain customer relationship and enhance customer satisfaction;
11. Make project statistics and analysis and report to manager;
12. Support the job of reporting line manager and handle other tasks assigned.

File & database system (Weight 20%)

1.  Maintain the customer and project database, store the project file according to the requirement of ISO 17025 & ISO 17065 ;
2.  Operate good database system of customer/order/project management to support business analysis and project operation;

Customer service system (Weight 20%)

1. Provide timely feedback to the clients on customer perceptions of the company;
2. Consistently behavior a professional image to the customers to well support the business operation and sales activities;
3. Highlight major Customer Service issues in a timely manner to the reporting superior and resolve the issues promptly;

III.      Job Requirements

1. College degree or above;
2. Minimum 2 years working experience relating to project management;
3. Good English skills, especially for oral and writing & Good computer skills;
4. Strong organizational and communication skills;
5. Careful, patient and reliable working behavior;
6. Respect and safeguard company’s image, reputation and benefit;
7. Can work independently and efficiently, can work under pressure;
8. Physical condition allows normal working and business trip as required.