At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Your Tasks

• Participate in and progressively lead business process discovery sessions and digitalization workshops with stakeholders across TÜV SÜD Americas.
• Analyze and document existing business processes, including current-state (As-Is) workflows, system interactions, data flows, and dependencies.
• Identify process inefficiencies, manual activities, and opportunities for process optimization, automation, and digitalization.
• Support the design and documentation of improved future-state (To-Be) business processes.
• Gather, analyze, and translate business requirements into structured documentation, including user stories, epics, acceptance criteria, and functional specifications.
• Collaborate with business stakeholders, process owners, and IT development teams to clarify requirements and translate business needs into actionable solution concepts.
• Develop process maps, workflow diagrams, and supporting documentation using tools such as Microsoft Visio, Lucidchart, or similar platforms.
• Support the creation of lightweight mockups, prototypes, and proof-of-concepts to validate potential digital solutions.
• Assist in evaluating the feasibility, business value, and potential impact of identified digitalization opportunities.
• Support user acceptance testing (UAT) and validate developed solutions against documented business requirements.
• Prepare meeting summaries, maintain project documentation, and track assigned activities and deliverables.
• Progressively assume independent responsibility for smaller business analysis and process optimization initiatives.

Your Qualifications

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, Computer Science, or a related field.
• Initial professional experience in business analysis, process improvement, requirements engineering, software development, or a related field. Relevant internship experience is acceptable.
• Basic understanding of business process analysis, process mapping, and workflow optimization.
• Familiarity with requirements gathering, user stories, acceptance criteria, and functional documentation.
• Strong analytical and problem-solving skills with the ability to understand business processes and identify improvement opportunities.
• Strong organizational skills and attention to detail, particularly in preparing and maintaining structured documentation.
• Effective written and verbal communication skills and the ability to collaborate with technical and non-technical stakeholders.
• Familiarity with Microsoft 365 applications, including Teams, SharePoint, Excel, and PowerPoint.
• Experience with process mapping tools such as Microsoft Visio, Lucidchart, or Miro is preferred.
• Basic understanding of Agile development methodologies and project management concepts is preferred.
• Exposure to Microsoft Power Platform, low-code/no-code development environments, or rapid prototyping tools is advantageous.
• Familiarity with data analysis, SQL, Power BI, or similar reporting and analytical tools is beneficial.
• Interest in digital transformation, business process optimization, automation, and emerging technologies.
• Willingness to continuously develop business analysis capabilities and progressively assume greater responsibility.

What We Offer

• Opportunity to contribute to enterprise-wide digital transformation, innovation, and business process optimization initiatives.
• Practical experience working with business stakeholders and IT teams across multiple business units in the Americas region.
• Exposure to enterprise business processes, requirements engineering, workflow optimization, and digital solution development.
• Opportunity to work with modern technologies, including process automation, low-code/no-code platforms, and AI-assisted prototyping tools.
• Collaborative work environment with cross-functional teams and experienced IT professionals.
• Professional development opportunities with a clear path toward independently managing business analysis and process improvement initiatives.
• Hybrid work model that supports flexibility and team collaboration.
• Opportunity to contribute to meaningful improvements in operational efficiency and business performance.
• Competitive compensation and comprehensive employee benefits.

Additional Information

• The anticipated annual base pay range for this full-time position is $70,000–$80,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target, subject to eligibility and other requirements. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.
• Job Title: Junior IT Process & Business Analyst.
• Department: IT – AI & Automation.
• Location: Wakefield, Massachusetts (Hybrid Work Model).
• Employment Type: Full-Time.
• Reports To: Manager, AI & Automation.
• Functional Reporting: IT Strategy & Innovation Specialist.
• Travel: Minimal travel may be required based on business needs.
• The role involves regular use of computers, collaboration platforms, and communication tools in a professional office environment.
• All employees are expected to support TÜV SÜD's mission, values, policies, and commitment to workplace safety.

Equal Opportunity Employer - Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.