Position Summary： 

As part of our global People Solutions team, you will provide expert support for SAP SuccessFactors and drive the continuous improvement of our HR systems. Your initial focus will be on Recruiting, Learning, and Performance, with all other SuccessFactors modules to follow in the coming years.

Job Responsibilities：

• Deliver 1st- and 2nd-level support for SAP SuccessFactors modules;
• Analyze and resolve system issues, user queries, and process-related incidents;
• Act as a liaison between People departments, IT, external providers, and SAP support;
• Contribute to process optimization and functional enhancements, including release evaluation and configuration improvements;
• Create and maintain user documentation, training materials, FAQs, and process flows;
• Collaborate with international stakeholders to ensure usability and compliance across countries;
• Participate in governance forums to align modules with our global People Digital strategy.

Job Requirements:

• Experience with SAP SuccessFactors (Recruiting, Learning, Performance, or other modules);
• Background in application support, People systems, or as a key/power user, ideally in an international environment;
• Proficiency with service and project management tools;
• Solid understanding of HCM data flows for root-cause analysis and corrective actions;
• Basic technical knowledge of cloud-based People platforms and end-to-end HR processes;
• Strong customer service mindset, with an independent working style and collaborative approach
• Analytical, structured, and detail-oriented mindset;
• Professional fluency in English; German is an advantage but not required.

What We Offer:

• A role in a global HR environment, working with colleagues across countries;
• Opportunities to deepen your expertise in SAP SuccessFactors and contribute to our broader People Digital strategy;
• A collaborative and supportive international team;
• Flexible working arrangements in line with our hybrid model;
• Competitive salary, bonus, and attractive employee benefits.